Christopher Jones

With over 14 years at British Airways, Christopher Jones has built a career dedicated to enhancing employee experience, engagement, and recognition. Beginning his journey in frontline roles, he has worked across customer service, leadership development, and colleague communications, gaining a deep understanding of both operational and strategic aspects of employee engagement. As Colleague Recognition Manager, Christopher has played a key role in transforming British Airways’ approach to employee appreciation. He has led the implementation of a company-wide recognition program, managed large-scale events, and developed initiatives that strengthen workplace culture. His expertise extends to employee insights, training, and program management, ensuring that recognition remains a core pillar of the company’s people strategy. With experience spanning leadership coaching, customer experience, and internal communications, Christopher brings a well-rounded perspective on how organizations can create meaningful connections with their workforce. His background in both operational and corporate roles allows him to bridge the gap between frontline employees and business strategy, fostering a culture where people feel valued and motivated to succeed.